TDS TelecomPosted 3 weeks ago

Field Service Technician II

TDS TelecomPosted 3 weeks ago

$52,270–$52,270 year

On-siteContoocook, New Hampshire, United States

Contoocook, New Hampshire, United StatesOn-siteFull Time$52,270–$52,270 yearLarge

Full TimeLarge

Job Summary

Install, troubleshoot, test, splice, repair, and maintain telecommunications equipment, fiber optic, and copper cable for new and existing customers. Perform work on aerial, buried, and underground facilities while identifying defective cable locations and marking company underground assets to prevent damage. Respond to dispatches, manage installation projects, and provide high-level support for record systems. Proactively educate customers on TDS products and services including telephony, video, and high-speed networks. Reside within 60 minutes of the Contoocook, NH warehouse. Requires valid driver's license, ability to climb poles, and operate vehicles over 10,000 lbs. On-call availability and overtime are required.

Required Qualifications

1+ year basic technical telecommunications experience
current/prior military service with honorable discharge
6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training
valid driver's license
ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs
ability to operate vehicles with manual transmissions
reside within a 60-minute driving distance from the Contoocook, New Hampshire warehouse
willingness to work overtime as needed
ability to work and make decisions independently with little or no supervision
ability to multi-task
ability to effectively communicate verbally and in writing
ability to identify customer needs and provide communications solutions
ability to perform extraordinary customer service
ability to be proactive with the sales of TDS services and products
ability to educate the customer
ability to perform project management of the installation of systems
ability to perform varied or additional duties to meet demands of TDS
ability to perform duties of other Field Services Technician positions
ability to perform troubleshooting support techniques and corrections
ability to respond to trouble dispatches
ability to enhance and maintain record systems
ability to locate defective cable using various test equipment
ability to locate and repair buried, aerial, underground and/or customer cable
ability to locate, identify and mark company underground and buried facilities
ability to keep an orderly log of all locate requests
ability to perform cable fault acceptance tests on newly constructed facilities
ability to perform pole climbing
ability to operate construction equipment
ability to identify location of defective cable
ability to maintain TDS attendance guidelines
ability to successfully complete customer-specific requirements
ability to successfully pass all components of the Safety Course curriculum
ability to be available for on-call/standby responsibilities
ability to be willing to travel occasionally
strong technical understanding of fiber and copper plant installation and troubleshooting
practical knowledge/experience with computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs
ability to demonstrate leadership in cross-functional teams
ability to check work for attention to detail
ability to describe a customer interaction that energized you
ability to describe coaching a struggling teammate
ability to walk through how you check your work
ability to describe a time you effectively led and coached others
ability to describe a difficult conversation
ability to describe a situation where you demonstrated customer service
ability to describe a time you sold TDS products and services
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you located and repaired cable
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service
ability to describe a time you were proactive with sales
ability to describe a time you educated a customer
ability to describe a time you performed project management
ability to describe a time you performed varied or additional duties
ability to describe a time you performed duties of other Field Services Technician positions
ability to describe a time you performed troubleshooting support techniques
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you located defective cable
ability to describe a time you repaired buried, aerial, underground and/or customer cable
ability to describe a time you located, identified and marked company underground and buried facilities
ability to describe a time you kept an orderly log of all locate requests
ability to describe a time you performed cable fault acceptance tests
ability to describe a time you performed pole climbing
ability to describe a time you operated construction equipment
ability to describe a time you responded to a trouble dispatch
ability to describe a time you enhanced and maintained record systems
ability to describe a time you identified customer needs
ability to describe a time you provided communications solutions
ability to describe a time you performed extraordinary customer service

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