Field Service Technician II - SEA
$75,240–$101,860 year
RemoteUnited States or Seattle, Washington, United States
Job Summary
Conduct daily service repairs, installations, and maintenance for Smiths Detection's Trace and X-Ray equipment at airports, ports, and defense sites. Drive customer satisfaction by troubleshooting electrical and electronic systems, providing on-site training, and managing repair parts cycles. Submit documentation, logs, and formal reports while ensuring tools and test equipment remain calibrated. Participate in site surveys, service sales opportunities, and revenue program implementation. Maintain close relationships with senior FSEs and Product Managers to support customer needs and recommend technical improvements. Travel frequently to locations in and around Seattle, Washington, with potential for overtime and work outside standard hours.
Required Qualifications
- Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
- 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Excellent communications skills
- Strong orientation for customer focus and teamwork
- Willingness and ability to travel at short notice
- Must be able to lift/carry 80 lbs
- Must be able to push/pull 200 lbs
- Must be able to move/ manipulate equipment weighing up to 1000 lbs with the assistance of carts, hoists, davit cranes, pallet jacks or other devices
- Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc) around dangerous industrial equipment
- Must successfully pass a federal background investigation for Sensitive Security Information (SSI) access
- Must be able to submit to a drug test prior to employment and at any time during employment
Desired Qualifications
- Possesses basic technical knowledge on the company's Trace and X-Ray technologies
- Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.