Field Service Technician II
$49,920–$49,920 year
On-siteHot Springs, Arkansas, United States
Hot Springs, Arkansas, United StatesOn-siteContract$49,920–$49,920 yearLicense Or Certification
ContractLicense Or Certification
Job Summary
Conduct on-site technical support and perform complex upgrades for advanced commercial printers at retail locations, including replacing parts, changing toner drums, and troubleshooting servers and monitor systems. Execute day-to-day operations of equipment while serving as the primary customer contact for resolving escalated technology issues and minimizing downtime. Coordinate with stakeholders to lead problem resolution and change management processes, ensuring all schedules and transmission systems are addressed accurately and timely.
Required Qualifications
- Minimum 2 to 3+ years of field service experience, specifically in commercial printers
- Must be able to do extensive traveling via plane and / or car
- Must have commercial / large printer experience
- Experience working on commercial printers and have an electronics / mechanical aptitude
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools
- Electro-mechanical and printer hardware support experience
- Certifications or education: Lexmark printer certification
- Working knowledge of the Microsoft Office application suite including MS Outlook
- Experience with multi-platform Windows O/S
- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
- Ability to work independently in a retail environment
- Ability to lift up to 50lbs
- Excellent customer service skills and professionalism
- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results in a fast-paced, client-driven environment
- Requires a valid state driver's license (Real ID compliant)
- clean MVR
- a reliable vehicle
- Must be able to lift 50 lbs
Desired Qualifications
- Lexmark printer certification nice to have
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