Field Service Technician II
$47,840–$47,840 year
On-siteNashville, Tennessee, United States
Job Summary
Conduct onsite technical support and perform complex upgrades for advanced commercial printers at retail client locations across the Nashville region. Replace printer parts, paper feeds, power supplies, and image units while troubleshooting system connectivity and resolving escalated technology issues. Install and remove equipment as required, coordinate multiple tasks simultaneously, and serve as the primary customer contact for service-related problems. Ensure all schedules, transmissions, and online systems are resolved accurately and in a timely manner to minimize customer downtime. Valid state driver's license, clean MVR, and ability to travel locally or overnight via plane are required.
Required Qualifications
- Minimum 2 to 3+ years of field service experience
- specifically in commercial printers
- Must be able to do extensive traveling via plane and / or car
- Must have commercial / large printer experience
- Lexmark printer certification
- Experience working on commercial printers
- electronics / mechanical aptitude
- Working knowledge of Windows operating systems
- networks
- databases
- network security concepts and tools
- Working knowledge of the Microsoft Office application suite including MS Outlook
- Experience with multi-platform Windows O/S
- Working knowledge of Rufus
- Windows Server imaging
- photo printing experience
- ability to troubleshoot system connectivity
- Windows configuration
- Ability to work independently in a retail environment
- Ability to lift up to 50lbs
- Excellent customer service skills and professionalism
- Able to communicate effectively both written and verbally
- Ability to coordinate and prioritize multiple tasks simultaneously
- maintaining attention to detail and quality
- Demonstrated capability to achieve results in a fast-paced, client-driven environment
- Valid state driver's license (Real ID compliant)
- clean MVR
- a reliable vehicle
- Must be able to do extensive traveling via plane and / or car
- Should be located within 75 miles Nashville TN 37211
Desired Qualifications
- Certifications or education: Lexmark printer certification nice to have
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