Field Service Technician II (Cargo)

Job Summary

Required Qualifications

• •Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
• •Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role
• •Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• •Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• •Must be able to respond to emergency and non-scheduled calls for service within established response time goals
• •Must be able to lift/carry 80 lbs
• •Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
• •Job requires full body mobility
• •Must be able to work safely in varied environments and around dangerous industrial equipment's
• •Must be able to travel at short notice
• •Must successfully pass a federal background investigation
• •This position may require a U.S. Personal Security Clearance
• •Must be able to lift 50 lbs

Desired Qualifications

• •Possesses a solid level of technical knowledge on the company's Trace and X-Ray technologies
• •Must maintain currency on all technical certifications
• •Must be able to submit expenses, time cards and other administrative tasks within the specified timelines
• •Must be able to participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
• •Must be able to establish and maintain a close relationship with senior level FST's and Product Managers in order to support the needs of the customer and remain aware of current technical trends
• •Must be able to exercise every available measure to control and minimize costs while maximizing revenue
• •Must be able to seek to provide technical support to customers and other service professionals as required
• •Must be able to look to senior level FSTs for knowledge growth and support when needed
• •Must be able to ensure that tools and test equipment are properly maintained and calibrated
• •Must be able to assess product/equipment performance based on field support data; recommends modifications or improvements
• •Must be able to order, install, and return parts and manage repair parts cycle time
• •Must be able to maintain an accurate inventory of parts and tools
• •Must be able to complete all scheduled maintenance within required deadlines
• •Must be able to conduct follow up calls with the customer to ensure satisfaction of work
• •Must be able to demonstrate initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements
• •Must be able to foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
• •Must be able to install, repair and maintain equipment in the field; provides customer training as required
• •Must be able to maintain clear and concise business communication proficiency, both oral and written
• •Must be able to possess excellent communications skills and have a strong orientation for customer focus and teamwork
• •Must be able to be responsive to all customer issues at all times
• •Must be able to possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
• •Must be able to possess excellent customer service skills and the ability to handle stressful situations
• •Must be able to be self-motivated, reliable, and accountable individual
• •Must be able to possess excellent telephone skills
• •Must be able to comply with and ensure department compliance with Company health, safety and environmental policies
• •Must be able to comply with all applicable U.S. export control and security regulations
• •Must be able to be located for primary assignment for Presido, TX, within a 1-2 hour radius of Presidio, TX
• •Must be able to help provide backup support for Del Rio, TX, El Paso, TX, and Eagle Pass, TX
• •Must be able to troubleshoot, service, installs (deploys) and repair Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites
• •Must be able to maintain field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed
• •Must be able to meet daily service repair needs and driving customer satisfaction
• •Must be able to participate in Service Sales opportunities and assist with promoting and implementing revenue programs