Field Service Technician II - Boardman, OR
On-siteBoardman, Oregon, United States
Job Summary
Independently perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment, including switchboards, control panels, and power products. Install and modify electrical or mechanical components, analyze system failures to identify root causes, and determine corrective actions for moderately complex technical issues. Troubleshoot electrical circuits, control wiring, and networking while accurately documenting service activities, parts usage, and follow-up requirements. Coordinate with Project Managers, contractors, and internal teams to resolve product or customer-reported issues. Assist with training, mentoring, and on-the-job support for Level I technicians. Occasional travel up to 75% may be required to regional field offices and vendor sites.
Required Qualifications
- Must be able to bend, lift, and carry equipment and materials up to 50lbs
- Occasional travel (up to 75%) may be required to IEM regional field offices and vendor sites
- 1+ years of experience supporting switchgear start-up and commissioning
- Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience
- Working knowledge of electrical, mechanical, and power distribution systems
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation
- Ability to safely use hand tools, power tools, and electrical testing
- Strong diagnostic, problem-solving, and troubleshooting skills
- Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams
- Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed
- Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items
Desired Qualifications
- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred
- Ability to assist with training, mentoring, or shadowing Level I technicians
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