Field Service Technician I
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Perform installation, troubleshooting, repair, and preventative maintenance of Zünd digital cutting systems at customer locations across North America with occasional international travel. Provide timely telephone and remote technical support, train customers on equipment and software usage, and document all service activity in Salesforce CRM. Prepare service reports, warranty documentation, and expense reports while escalating complex issues to internal resources. Inspect returned parts and evaluate warranty claims. Support trade shows and demonstrations, including weekend and overnight travel up to 80%.
Required Qualifications
- Strong mechanical, electrical, and pneumatic troubleshooting abilities
- Critical thinking and real-time problem-solving abilities
- Self-motivated, reliable, honest, and capable of working independently under guidance
- Good organizational skills and attention to detail
- Willingness and ability to work flexible hours, including overnight travel up to 80%
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment
Desired Qualifications
- Technical school education and/or one year of field service experience in a related industry
- Proficiency in Microsoft Office
- Familiarity with Salesforce or similar CRM system
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