Field Service Technician I
On-sitePhoenix, Arizona, United States
Job Summary
Install, troubleshoot, repair, and perform preventative maintenance on Zünd digital cutting systems at customer locations across North America with occasional international travel. Provide timely telephone and remote technical support, then prepare service reports, warranty documentation, and expense reports. Document all activity in Salesforce CRM, follow up on open issues, and escalate complex technical problems to internal resources. Inspect returned parts, evaluate warranty claims, and process associated documentation. Train customers on equipment and software usage, both on-site and remotely, while supporting trade shows and demonstrations. This role requires overnight travel up to 80% and flexible hours.
Required Qualifications
- Strong mechanical, electrical, and pneumatic troubleshooting abilities
- Critical thinking and real-time problem-solving abilities
- Self-motivated, reliable, honest, and capable of working independently under guidance
- Good organizational skills and attention to detail
- Willingness and ability to work flexible hours, including overnight travel up to 80%
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment
Desired Qualifications
- Technical school education and/or one year of field service experience in a related industry
- Proficiency in Microsoft Office
- Familiarity with Salesforce or similar CRM system
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