Field Service Technician I
On-siteAustin, Texas, United States
Job Summary
Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations across North America with occasional international travel. Provide timely telephone and remote technical support while documenting service activity and machine data in Salesforce CRM. Prepare service reports, warranty documentation, and expense reports accurately. Follow up on open issues to ensure resolution and escalate complex technical problems to internal resources. Train customers on equipment and software usage, both on-site and remotely. Support trade shows and demonstrations, including weekend travel. Requires flexible hours, including overnight travel up to 80%, and strong mechanical, electrical, and pneumatic troubleshooting abilities.
Required Qualifications
- Strong mechanical, electrical, and pneumatic troubleshooting abilities
- Critical thinking and real-time problem-solving abilities
- Self-motivated, reliable, honest, and capable of working independently under guidance
- Good organizational skills and attention to detail
- Willingness and ability to work flexible hours, including overnight travel up to 80%
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment
Desired Qualifications
- Technical school education
- One year of field service experience in a related industry
- Familiarity with Salesforce or similar CRM system
- Proficiency in Microsoft Office
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