Field Service Technician I
$65,000–$70,000 year
On-siteCharleston, South Carolina, United States
Job Summary
Perform customer support activities involving the installation, modification, and repair of complex equipment and systems. Conduct on-site installation and testing to ensure proper working order, isolating start-up malfunctions and taking corrective action. Manage resources, maintain schedules, and coordinate repair activities in priority sequence to adhere to contractual service level agreements. Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU. Work in a 24/7 environment requiring immediate response times, either on-shift or after hours on-call, while driving long distances to domestic and international sites.
Required Qualifications
- Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
- Equivalence achieved through comparative work and life experience of 2 years of electrical or mechanical field service role
- Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
- Minimum of 2 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Excellent communications skills
- Strong orientation for customer focus and teamwork
- Responsiveness to all customer issues at all times
- Willingness and ability to travel at short notice
- Ability to pass an in-depth background check (TSA eQIP)
- Must be able to lift/carry 50 lbs
- Must be able to push/pull 200 lbs
- Must be able to move/ manipulate equipment weighing up to 1000 lbs with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
- Ability to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment
Desired Qualifications
- Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
- Excellent customer service skills and the ability to handle stressful situations
- Self-motivated, reliable, and accountable individual
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