Field Service Technician I

Job Summary

Required Qualifications

• •High School diploma or equivalent
• •Minimum of six (6) months in a technical role or related background
• •Valid driver's license
• •Proof of insurance
• •Satisfactory driving record
• •Ability to cope with a remote arctic environment
• •Ability to work inside and outside in typical cold weather conditions
• •Ability to work heights up to 40 feet on poles, ladders, and buckets
• •Ability to work below overhead construction and in trenches to 10 feet in depth
• •Ability to safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently
• •High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis
• •Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges
• •Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage
• •Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic
• •Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes)
• •Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment
• •Ability to accurately communicate information and ideas to others effectively
• •Physical agility and effort sufficient to perform job duties safely and effectively
• •Ability to make valid judgments and decisions
• •Available to work additional time on weekends, holidays, before or after normal work hours when necessary
• •Must work well in a team environment and be able to work with a diverse group of people and customers
• •Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours
• •Travel may be required to perform work in other systems throughout the state
• •Participation in a DOT or non-DOT drug and alcohol testing program may be required
• •Ability to pass a pre-employment or return to work physical and fitness for duty examination
• •Ability to obtain and maintain the appropriate identification
• •Successfully participate in and maintain eligibility through applicable background checks in accordance with contractual and federal requirements within ninety (90) days of hire, or within ninety (90) days of any applicable regulatory changes
• •Must be able to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders and accurately complete written route sheets
• •Ability to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding
• •Ability to maintain an understanding of telephone/RF standards, safety codes, and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair
• •Ability to read and understand system design and city street maps
• •Ability to operate issued monitoring and test equipment
• •Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair
• •Ability to maintain working knowledge of the Company's products, services and features offered for video, voice, and data services
• •Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively
• •Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course
• •Must successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification

Desired Qualifications

• •Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training
• •Telecommunications experience
• •Relevant telecom industry or job specific certifications
• •Knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair