Field Service Technician I
$39,520–$54,725 year
On-siteDedham, Massachusetts, United States
Job Summary
Report product failure trends and serviceability issues with accurate documentation while providing efficient, responsive, and accurate field, shop, or on-site maintenance for Canon-supported products. Maintain all technical information, field service reports, and expense reports, and showcase strong customer communication skills to meet satisfaction standards. Properly maintain assigned machines and facilitate performance that helps achieve branch and district metric targets. This customer-facing role requires compliance with customer policies, including potential vaccination measures, and involves travel with a valid driver's license. You must be able to lift 50 pounds and be active more than 50 percent of the time.
Required Qualifications
- High School diploma or equivalent experience
- Valid driver's license
- Acceptable driving record
- Ability to travel
- Ability to lift 50 pounds
- Ability to be active more than 50 percent of the time (walking, standing, stooping/kneeling)
- Ability to obtain security and/or other clearances required by customers to enter the customers' premises
- Legal authorization to work in the United States
- Residency in the United States at the time of hire
Desired Qualifications
- Basic understanding of internet environments
- Ability to successfully complete the 120-day introductory period
- Ability to successfully complete the PDIF (Printing and Digital Imaging Foundations) new-hire class
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