Field Service Technician - Hayward, CA

Job Summary

Required Qualifications

• •Must be at least 21 years old
• •Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period
• •Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs
• •Ability to read and speak fluent English
• •Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• •Proficient in using hand tools and power tools
• •Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry
• •Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
• •A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation
• •Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification
• •A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE)
• •Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements
• •Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource
• •Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components
• •The role requires the ability to diagnose mechanical suspension components and progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering
• •Technicians will be expected to replace system components and perform necessary calibrations
• •Technicians may be tasked with adjusting body panels to specified tolerances and should be capable of diagnosing and repairing issues such as wind noise and water leaks
• •Technicians should be able to safely replace windshields and other glued body fixtures

Desired Qualifications

• •High School Diploma or GED is preferred
• •Ability to drive a non-commercial truck and trailer is preferred
• •Hands-on work experience in an automotive shop is highly preferred
• •A background in electric vehicle (EV) or hybrid repair is considered a plus
• •Experience in start-up environments is preferred
• •Experience with parts departments, billing, and work order management systems is preferred
• •Advanced candidates will demonstrate a deep understanding of automotive electronics, including CAN and LIN networks, and possess the ability to diagnose complex faults and perform wiring repairs according to manufacturer standards
• •Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer's diagnostic processes
• •Top-tier candidates will be adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH)
• •An ideal candidate can proficiently use an A/C machine and diagnose a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems
• •Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors
• •Technicians may be tasked with adjusting body panels to specified tolerances and should be capable of diagnosing and repairing issues such as wind noise and water leaks