Field Service Technician
On-site · Monza, Lombardy, Italy
Job Summary
Field Service Technician responsible for field-based engineering tasks including break/fix and preventative service at customer locations (secure premises, banking, government, retail, commercial properties). Emphasis on first-time-fix, strong customer service, timely administrative tasks (permits to work, timesheets, expense claims) and collaboration with service desk/management. Travel nationwide with regular out-of-hours support and eventual international travel; duties include maintaining equipment, ensuring compliance with health, safety and environmental procedures, and contributing to continuous improvement. Requires reading wiring diagrams, knowledge of electronics/mechanics/hydraulics, Excel/Word/Outlook proficiency, and a customer-oriented, problem-solving mindset.
Required Qualifications
- Essential: High level knowledge of electronic/electric circuitry
- Able to read and understand wiring diagrams
- Good mechanical & hydraulic knowledge
- Good knowledge of Excel, Word and Outlook packages
- Willing to train on varying new products
- Experience of working as a mobile engineer
- Excellent customer service skills and a commercial knowledge and understanding
- IT skills and use of PDA / smartphone device software
- Ability to handle changing priorities and work well under pressure whilst presenting a positive image
- A strong and trusted team player
- Excellent communication skills able to listen to and empathies with customers and present a positive image of Gunnebo
- Ability to problem solve, to establish all the facts in order to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
- Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritise effectively, meet deadlines and targets, and use own initiative to get the job done
- Driving license
- Available to travel regularly nationally and internationally
- Clean Criminal Record
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