Field Service Technician - Grand Rapids, MI
$31,200–$31,200 year
On-siteGrand Rapids, Michigan, United States
Job Summary
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components. Performs software and hardware installations, orders replacement parts with diagnoses of control system problems, and manages resolution of customer issues including installation of replacements. Educates customers on equipment and instructs on proper operation, while also instructing other Service Technicians on safe operations of injection molding systems. Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field and provides written reports to the Service Manager. Requires valid REAL-ID driver's license and passport; 5+ years in injection molding troubleshooting preferred.
Required Qualifications
- High School Diploma
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
- Dedicated team player with a positive attitude
- Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)
- Valid Passport
- driver's license in good standing that includes REAL-ID
Desired Qualifications
- Associate's or Bachelor's degree
- Familiarity with ENGEL machines and robots
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