Field Service Technician - Des Moines, IA
On-site · Des Moines, Iowa, United States
Job Summary
The Field Service Technician role involves performing scheduled and remedial on-site service and support for UPS, Power Distribution Units, and Battery systems (2-120KVA) for Vertiv’s Edge market segment. Responsibilities include executing tasks per policy, providing on-site and phone assistance to customers, communicating with Technical Support, implementing Field Change Notices, maintaining safety practices and PPE usage, completing administrative tasks and service reports, maintaining inventory, and striving for a first-time fix while ensuring customer satisfaction. Travel is required; the position emphasizes safety, customer focus, teamwork, and continuous improvement.
Required Qualifications
- High School or Vocational School Diploma
- 2-4 years military experience in a related technical field
- 0-2 years of relevant industry experience
- Interpersonal and Administrative Skills
- Communicate professionally and respectfully in both written and verbal forms
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
- Collaborative with peers, customers, suppliers, and leadership
- Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
- Technical skills including familiarity with electrical/electronic test equipment and fundamentals
- Follow written technical documentation (procedures and product manuals)
- Employ elementary fix/repair techniques
- Complete service tasks and return unit to full operating conditions
- Summarize and report all work related tasks performed in written and verbal form
- Efficient with Microsoft Office or related software
- Travel is required
- Valid driver’s license
- Drug test and background check
- Motor vehicle records check
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