Field Service Technician
$55,000–$75,000 year
On-site · Atlanta, Georgia, United States
Job Summary
Field Service Technician position responsible for travel-based installation and service of custom HVAC and dehumidification systems. Key duties include on-site start-ups, troubleshooting, and routine field service; on-site and phone support for customers; collaboration with refrigeration, electrical, and quality-control teams during factory visits; generating clear service reports with improvement recommendations; training customers and contractors on system operation and maintenance; providing feedback to engineering/management to improve product design; promoting service plans and identifying new business opportunities during site visits; and managing service costs. Requires hands-on work, strong customer-first mindset, and 3+ years of field experience in HVAC/dehumidification systems, with proficiency in electrical, sheet metal, and control troubleshooting (PLC, smart systems); travel up to 75% is required. Preferred qualifications include 5+ years of field service experience, welding/light fabrication, advanced HVAC training or certifications, experience with desiccant dehumidification, strong technical writing, and experience selling service plans.
Required Qualifications
- High school diploma or equivalent
- Minimum 3 years of field experience servicing HVAC, dehumidifiers, or other air handling systems
- Experience with electrical systems, sheet metal design, and troubleshooting controls (PLC, smart systems)
- Strong communication and problem-solving skills
- Willingness to travel up to 75% for service work
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