Field Service Technician
On-sitePhoenix, Arizona, United States or Tucson, Arizona, United States
Job Summary
Provide world-class support to customers through onsite visits, remote troubleshooting, email, and phone. Manage assigned customer cases from initial assignment through successful resolution and build strong relationships while delivering an exceptional service experience. Lead equipment installations, upgrades, and commissioning activities, and perform scheduled preventive maintenance and unscheduled repairs. Troubleshoot and resolve mechanical, electrical, pneumatic, and software-related equipment issues by reading schematics and interpreting technical documentation. Partner with engineering, quality, and operations teams to improve product performance and create service documentation. Mentor junior technicians and assist with Factory Acceptance Tests and customer demonstrations. Requires 50%+ domestic and international travel, valid driver's license, and passport.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or a related field
- 2–4 years of field service experience
- Associate degree, technical/vocational training, or equivalent
- 3–5 years of field service experience
- An equivalent combination of education, training, and experience
- Strong troubleshooting abilities in electrical, mechanical, pneumatic, and software systems
- Ability to read and interpret electrical schematics and engineering blueprints
- Familiarity with automated equipment and control systems
- Comfortable learning through technical documentation and video-based training
- Skilled in problem-solving, root cause analysis, and data interpretation
- Fluent in English, both written and verbal
- Ability to create reports, technical documentation, and customer communications
- Strong presentation and customer-facing skills
- Proficiency with Microsoft Office applications
- Valid driver's license with the ability to drive internationally
- Ability to obtain and maintain a passport without restrictions
- Willingness to travel 50% or more, including international destinations
- Must be able to safely work in manufacturing and customer-site environments while following all safety protocols and PPE requirements
Desired Qualifications
- Additional language skills
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