Field Service Technician - Albany, GA
$46,758–$56,160 year
RemoteChicago, Illinois, United States
Chicago, Illinois, United StatesRemoteFull Time$46,758–$56,160 yearBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
Diagnose system problems, troubleshoot and repair high-speed cash-handling equipment, and manage parts/tools while ensuring overall customer satisfaction. Complete machine installations, Engineering Change Notices, and hardware/software upgrades as needed. Keep customers apprised of progress during maintenance or downtime. Adhere to safety guidelines and complete required Environmental Health & Safety training. Maintain a valid driver's license and commute daily to customer sites, including financial institutions, casinos, and retail stores, while working weekends and holidays on a rotational basis.
Required Qualifications
- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing
- Excellent customer service and communication skill
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
- AC/DC power distribution, and digital/analog circuitry
- Valid Driver's License
- Must be able to lift up to 50 pounds without assistance
- Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
- Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
- Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
- Must be able to drive to customer sites during working hours
- Occasional travel outside your assigned territory including air and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
- Must be able to effectively lead and coach others
Desired Qualifications
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
- While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.
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