Field Service Technician (Access Control Systems) Pittsburgh area
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Install, configure, test, commission, and repair commercial access control systems, including controllers, card readers, door hardware, and low-voltage wiring. Diagnose and resolve issues involving power, network connectivity, and software while verifying life-safety operations and alarm reporting. Pull, terminate, label, and document cabling in compliance with codes; replace locks, exit devices, and related components as required. Conduct site surveys, coordinate with customer IT personnel, and provide on-site, telephone, and remote support including end-user training. Complete service reports, inspection forms, and time records accurately. Participate in scheduled on-call support for after-hours emergency requests. Maintain assigned inventory, tools, and vehicle in organized condition while adhering to OSHA standards and safe-work practices. Travel throughout the assigned Pittsburgh area territory.
Required Qualifications
- Three to five years of hands-on experience installing, servicing, or troubleshooting commercial access control systems
- Strong practical knowledge of access control wiring, controllers, card readers, request-to-exit devices, door contacts, power supplies, relays, electric locking hardware, and system commissioning
- Experience troubleshooting access control issues at the device, wiring, power, network, configuration, and software levels
- Familiarity with commercial door hardware, including electric strikes, magnetic locks, electrified exit devices, closers, hinges, and related components
- Experience pulling, terminating, labeling, and testing low-voltage cable in compliance with applicable electrical and building codes
- Working knowledge of TCP/IP networking, basic IP configuration, and connectivity troubleshooting
- Ability to safely and confidently use hand tools, power tools, ladders, and mechanical equipment required for field installations and repairs
- Professional verbal and written communication skills, including the ability to explain technical issues clearly to customers and document work in detail
- Working knowledge of Microsoft Office and the ability to use mobile applications, dispatch systems, and electronic service forms
- Valid driver's license and ability to safely operate a company vehicle
- Ability to lift up to 50 pounds, climb ladders, work above shoulder height, bend, kneel, and perform physical field work
- Ability to manage time effectively, travel throughout the assigned territory, work independently, and complete assigned work within scheduled timeframes
Desired Qualifications
- Experience with enterprise access control platforms, networked controllers, remote management software, and multi-site customer environments
- Experience with analog or IP video surveillance, PC-based kiosks, digital signage, or other self-service systems
- Manufacturer certifications or formal training in access control, low-voltage, networking, door hardware, or related systems
- Experience providing customer training, conducting site surveys, and supporting project installations from startup through final acceptance
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