Field Service Technician (Access Control Systems) Northern Boston area
$68,640,000–$83,200,000 year
On-siteLynn, Massachusetts, United States
Job Summary
Install, configure, commission, maintain, and troubleshoot commercial access control systems, including controllers, card readers, request-to-exit devices, and related low-voltage wiring. Diagnose and resolve issues involving wiring, power, device communication, and network connectivity while verifying locking, unlocking, and alarm-event reporting. Pull, terminate, label, and document cabling in accordance with codes and standards; install and replace door locks, exit devices, and magnetic locks. Support Parabit's PC-based kiosks, digital signage, and video surveillance systems. Provide on-site, telephone, and remote technical support, including customer training. Communicate with dispatch, customers, and project personnel regarding arrival times, work status, and delays. Complete service reports, inspection forms, photographs, and time records accurately. Participate in scheduled on-call support for after-hours emergency requests. Maintain assigned service-part inventory, tools, and vehicle. Work independently throughout the Northern Boston area.
Required Qualifications
- Three to five years of hands-on experience installing, servicing, or troubleshooting commercial access control systems
- Strong practical knowledge of access control wiring, controllers, card readers, request-to-exit devices, door contacts, power supplies, relays, electric locking hardware, and system commissioning
- Experience troubleshooting access control issues at the device, wiring, power, network, configuration, and software levels
- Familiarity with commercial door hardware, including electric strikes, magnetic locks, electrified exit devices, closers, hinges, and related components
- Experience pulling, terminating, labeling, and testing low-voltage cable in compliance with applicable electrical and building codes
- Working knowledge of TCP/IP networking, basic IP configuration, and connectivity troubleshooting
- Ability to safely and confidently use hand tools, power tools, ladders, and mechanical equipment required for field installations and repairs
- Professional verbal and written communication skills, including the ability to explain technical issues clearly to customers and document work in detail
- Working knowledge of Microsoft Office and the ability to use mobile applications, dispatch systems, and electronic service forms
- Valid driver's license and ability to safely operate a company vehicle
- Ability to lift up to 50 pounds, climb ladders, work above shoulder height, bend, kneel, and perform physical field work
- Ability to manage time effectively, travel throughout the assigned territory, work independently, and complete assigned work within scheduled timeframes
- Must pass a NON-DOT Drug screening
- Must pass a Criminal and Credit Background Check
- Must pass a Driver License Check
Desired Qualifications
- Experience with enterprise access control platforms, networked controllers, remote management software, and multi-site customer environments
- Experience with analog or IP video surveillance, PC-based kiosks, digital signage, or other self-service systems
- Manufacturer certifications or formal training in access control, low-voltage, networking, door hardware, or related systems
- Experience providing customer training, conducting site surveys, and supporting project installations from startup through final acceptance
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