Field Service Technician 2
$42,307,200–$63,502,400 year
On-siteFort Lauderdale, Florida, United States
Job Summary
Install, service, or upgrade equipment onsite at customer locations, including mailing systems, document systems, parcel lockers, and addressing systems. Diagnose general technical issues, troubleshoot problems, and configure hardware and embedded software components after installation. Provide training and guidance to customers on proper operation, maintain tools and equipment, and manage stock of replacement parts. Test equipment to verify solutions and keep clients apprised of progress during maintenance or system downtime. Willingness to travel to customer sites frequently, up to 100%. Valid driver's license with a clean driving record required.
Required Qualifications
- Valid driver's license, with a clean driving record
- Willingness to travel to customer sites frequently, up to 100%
- Can lift or move 50lbs with or without accommodation. Within OSHA guidelines
- High School Diploma/GED or equivalent work experience
Desired Qualifications
- 1+ years of experience in Customer Service or equivalent experience, preferred
- 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
- Ability in reading technical diagrams, manuals, and schematics
- Troubleshooting and repairing both hardware and electronic components, preferred
- Proficiency in reading technical diagrams, manuals, and schematics, preferred
- 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
- Experience with Mail-related equipment, or parcel lockers a plus
- Strong attention to detail and follow-up skills with the ability to identify and resolve problems
- Ability to problem solve and operate independently
- General organizational skills with the ability to multi-task and adapt as priorities change
- Ability to diagnose and repair mid level equipment
- Ability to diagnose and repair base level equipment
- Able to communicate effectively with customers, sales, and technology teams
- Ability to mentor/train jr technicians
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