Field Service Tech
$65,728–$99,008 year
On-siteWood Dale, Illinois, United States
Job Summary
Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services. Perform mechanical and electrical modifications including PLC programs and servo drive configuration while interpreting complex technical information and schematics. Achieve service delivery goals by maintaining response times, first-time fix rates, and customer satisfaction through effective communication with internal teams and customer contacts. Provide off-hour and weekend emergency technical support on a scheduled rotation and ensure compliance with industry and customer safe working practices. Travel up to 80% of the time, including overnights as necessary, to deliver total equipment lifecycle management services that optimize OEM performance.
Required Qualifications
- Associate or bachelor's degree in Mechatronics
- Minimum of five years' experience troubleshooting and repairing electro-mechanical machines in the field
- Travel up to 80%, including overnights as necessary
Desired Qualifications
- EE, EET, EECS or Industrial Electronics degree
- Military experience
- PLC integration experience
- Experience with robotics and industrial robot application
- AB CompactLogix PLC and RSLogix500/5000 programming
- Minor modifications to PLC programs including ability to add rungs, add timers, open and close contacts
- Access networks though PLC to troubleshoot issues, download and upload programs
- AB PanelView HMI programming
- Variable Frequency Drive (VFD) parameter configuration
- Servo drives and motors configuration
- Microsoft Windows Office Suite of applications, terminal emulation software, networking communication
- Analytical ability to solve problems and determine root causes
- Ability to make timely, informed decisions that consider facts, goals, constraints, and risks
- Self-Management – Manages time and resources to achieve objectives
- Effective communication skills – written and verbal
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