Field Service Tech - Philadelphia, PA
$31,200–$31,200 year
On-sitePhiladelphia, Pennsylvania, United States or Falmouth, Massachusetts, United States
Job Summary
Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services. Perform mechanical and electrical modifications including PLC programs and servo drive configuration. Conduct site visit meetings with customer contacts to explain job scope, work completed, and provide training on equipment sequence and maintenance. Achieve service delivery goals including response time, first time fix, and customer satisfaction rates. Communicate effectively with field service management and internal support teams to resolve issues. Provide equipment reliability feedback to quality engineering and collaborate on improvements. Comply with industry, company, and customer safe working practices. Ensure paperwork, timesheets, CRM entries, and expenses are completed promptly and accurately. Periodically perform technical support duties at headquarters. This full-time travel position (up to 80%) requires an AAS or BS in Mechatronics, EE, or Industrial Electronics with three years of field experience in electronics and mechanical machine troubleshooting.
Required Qualifications
- AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics
- 3 years' experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
- 3 years' experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
- AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs
- Interpret complex technical information involving mechanics and electronics, including schematics
- Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
- Valid drivers' license
- Ability to qualify for a US passport
- Must occasionally lift and/or move up to 75 pounds
- Must be able to stand for a minimum of 8 hours per day
- Must be able to grasp, handle, and feel objects, control and manage tools, and use hands and arms
- Must be able to walk, stoop, kneel and crouch
- Must have close vision
- Must have peripheral vision
- Must have depth perception
- Must be able to adjust focus
- Must be regularly exposed to moving mechanical parts
- Must be able to tolerate moderate to loud noise levels
- Must be able to tolerate occasional exposure to fumes or airborne particles
- Must be available for travel up to 80%
Desired Qualifications
- AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired
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