Field Service Tech
$65,728–$99,008 year
On-siteWood Dale, Illinois, United States
Job Summary
Conduct field service calls at customer sites to perform installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training. Execute mechanical and electrical modifications including PLC programs, servo drive configuration, and VFD parameter tuning. Meet with customer contacts to explain job scope and outcomes, then train personnel on equipment sequence and maintenance. Achieve service delivery goals for response time, first-time fixes, and customer satisfaction while providing off-hour and weekend emergency support on a scheduled rotation. Document all service activities accurately and relay equipment reliability feedback to engineering teams. Travel up to 80% of the time, including overnights, to support these duties.
Required Qualifications
- Associate or bachelor's degree in Mechatronics
- Minimum of five years' experience troubleshooting and repairing electro-mechanical machines in the field
- Travel up to 80%, including overnights as necessary
Desired Qualifications
- EE, EET, EECS or Industrial Electronics degree
- Military experience
- PLC integration experience
- Experience with robotics and industrial robot application
- AB CompactLogix PLC and RSLogix500/5000 programming
- Minor modifications to PLC programs including ability to add rungs, add timers, open and close contacts
- Access networks though PLC to troubleshoot issues, download and upload programs
- AB PanelView HMI programming
- Variable Frequency Drive (VFD) parameter configuration
- Servo drives and motors configuration
- Microsoft Windows Office Suite of applications, terminal emulation software, networking communication
- Analytical ability to solve problems and determine root causes
- Ability to make timely, informed decisions that consider facts, goals, constraints, and risks
- Self-Management – Manages time and resources to achieve objectives
- Effective communication skills – written and verbal
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