Field Service Tech I, OKC area
On-site · Oklahoma City, Oklahoma, United States
Job Summary
Field service technician who handles installation, break-fix, and preventative maintenance of lottery terminals; troubleshoot computer software and hardware; communicate the value of services and match products with customer needs; build and maintain strong, long-lasting customer relationships; solve customer challenges the first time, owning it; prepare and analyze reports to identify product failure trends and service-ability issues; able to lift/move large self-service equipment (up to 50 pounds) and occasionally climb ladders; background check and driving record required; positioned to contribute to revenue and customer satisfaction in a regulated gaming environment.
Required Qualifications
- High School Diploma or equivalency
- An understanding of and experience with troubleshooting computer software and hardware technologies
- Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
- Promptly respond to customer/management request and feedback
- Proven self-starter with motivation and ability
- Great organization and time management skills
- Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime
- Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
- On occasion climbing ladders
- Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years)
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