Field Service Tech
On-siteOntario, Canada
Job Summary
Conduct first-level customer support for Foodmate poultry processing systems by traveling up to 90% of the time to perform installations, servicing, and repairs at client sites. Diagnose and troubleshoot mechanical, electrical, and performance issues on electro-mechanical equipment while documenting technical details and submitting accurate service reports. Train customers on operation and safety components, maintain professional relationships with internal and external personnel, and identify opportunities to enhance customer satisfaction. Comply with all safety policies and use personal protection devices in environments that may be cold, hot, or damp.
Required Qualifications
- Two-years of technical trade or equivalent experience
- Course work or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment
- Must have mechanical aptitude with ability to use various hand/power tools to install/maintain equipment
- Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same
- Must be able and willing to travel up to 90% of the time
- Ability and willingness to learn and apply required customer service skills
- Ability to learn, produce, and submit accurate service and expense reports in a timely manner
- Possesses a good mechanical and electrical background in a manufacturing or production environment, preferably in the food processing/manufacturing industry
- It is crucial to be able to read and follow blueprints, machine drawings, and electrical drawings
- Is proficient in the use of a laptop computer, iPad and standard software
- Strong ability to use a variety of common power and hand tools
- Must be able to work safely and efficiently according to industry standards
- Must possess a valid drivers license and clean MVR
- Has strong troubleshooting ability
- Eligible to qualify for legal passport in case of incidental International travel
- Must be able to lift 50 lbs
- Must be available for non-traditional work hours such as weekends and holidays
- Must be available for 2nd and 3rd shifts
Desired Qualifications
- Preferred candidates have knowledge of automated machine controls and industrial automation technology
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