Field Service Systems/Applications Engineer
$78,000–$78,000 year
On-siteBillerica, Massachusetts, United States
Job Summary
Install and qualify Bruker Nano Surfaces and Metrology instruments, including unpacking, setup, interconnection, and basic maintenance. Independently troubleshoot complex electro-mechanical hardware and software issues using engineering problem-solving methods like 8D and 5 Whys. Provide post-sale user and application training, demonstrate instrument capabilities on samples, and develop new applications autonomously with factory teams. Establish customer relations, drive additional service business, and maintain activity records in the support database. Travel domestically and internationally for training and customer support in environments ranging from semiconductor cleanrooms to production floors. US citizenship or permanent residence is required.
Required Qualifications
- US Citizenship or Permanent Residence
- Must have & maintain valid driver's license
- Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master's degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor's degree in scientific or engineering field from accredited university or college with 5 year relevant experience
- Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process
- Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations
- Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc...
- Proven experience to independently provide clear, logical, and effective communication
- Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time
- Customer focused
- Passionate about science and technology
- Passionate to enable customers with Bruker technology
- Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation
- Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments
- Travel both domestically and internationally for both training and customer support as needed
Desired Qualifications
- Expertise with Atomic Force Microscopes highly desired
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