Field Service Supervisor
$74,200–$111,300 year
On-siteSaint Cloud, Minnesota, United States
Job Summary
Answer field service customer calls, seek approval for additional work requests, and manage labor by opening service calls, ordering parts, and dispatching technicians. Monitor service calls to ensure estimates are met, approve employee time, and troubleshoot parts availability issues. Conduct daily truck inspections for safety and contamination control, enforce PPE usage, and hold regular safety meetings. Provide after-hours support, coach technicians on service segments, and build team morale through routine conversations and training. Interview candidates, oversee onboarding, and manage annual performance reviews while maintaining accurate employee records.
Required Qualifications
- High school degree
- Good computer skills (MS Office products)
- Strong communication, customer service, and organizational skills
- Ability to problem solve and think creatively to take care of customers
- Committed to serving our customers
- Ability to hire, build, and support team of high performing Technicians
- Minimum Physical Requirements: Lift/carry up to 10 lbs
- Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping
Desired Qualifications
- 2-year technical degree
- 5+ years of relevant diesel equipment knowledge
- 3+ years in a lead or supervisory position
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.