Field Service Supervisor (Dock/Door Foreman)
$74,100–$98,800 year
On-siteIrvine, California, United States
Job Summary
Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies while performing safety checks on sites, vehicles, and personnel. Manage large and complex projects by coordinating resources, schedules, and logistics to ensure completion on time and within budget. Lead recall jobs alongside original technicians to provide hands-on training and coaching, and design field training programs that track progress and improve customer satisfaction. Serve as a point of contact for technical support escalations and identify opportunities to educate customers on products and safety practices. Gather feedback from employees and customers to enhance training and service delivery, while enforcing safety regulations and troubleshooting complex issues related to industrial dock and door equipment.
Required Qualifications
- Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems
- Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.)
- Proven experience in supervising and managing field service teams, including leading large and complex projects
- Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance
- Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction
- Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site
- Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians
- Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget
- In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field
- Valid Driver's License with a clean driving record
- Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required
- Use of personal protective equipment (PPE) is required for safety
Desired Qualifications
- OSHA certifications
- First Aid/CPR/BLS certification
- Aerial Lift and Forklift Certification
- Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work
- Formal training or certification in leadership, team development, or project management
- Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment
- Experience in customer relationship management (CRM) systems or customer experience improvement initiatives
- Proficiency in a second language, particularly Spanish, to better serve our diverse customer base
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