Field Service Staff Manager
On-siteTexas, United States
Job Summary
Lead and manage Field Service Technicians within the assigned service region, ensuring operational excellence, safety, and customer satisfaction. Direct management responsibilities include quality of work, profitability, target agreements, employee development, and EHS compliance for all subordinate employees and contractors. You will classify service technicians, oversee quality of work execution for commissioning, repairs, overhauls, and warranty procedures, and collaborate on strategic planning for the service region. Collect and forward feedback from technicians and customers to improve market reputation while working with Service Area Managers to ensure timely service and high-quality spare parts delivery. Optimize service call costs, fulfill service contract requirements, and escalate complex technical issues to the Help Desk. Willingness to travel up to 30% for customer and employee audits is required.
Required Qualifications
- High school diploma or GED
- Completed technical or electrical/electronic vocational training
- Several years of experience in the electrical and/or mechanical field
- Proven experience leading a team of technicians
- Business fluency in English
- Strong technical background
- Confident user of Oracle and Microsoft applications
- Willingness to travel up to 30% for customer and employee audits
- Residency in the DFW/Abilene area or willingness to relocate
Desired Qualifications
- Experience in plant engineering or the energy/power generation sector
- Experience in service management, especially with reciprocating engines
- Knowledge of Jenbacher gas engine series
- Knowledge of business administration
- Experience with coaching and onboarding new employees
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