Field Service Specialist - nVent HOFFMAN (Panel Shop Automation)
$62,900–$116,900 year
HybridAnoka, Minnesota, United States
Job Summary
Provide sophisticated technical application assistance on Panel Shop Automation equipment and software. Complete machine installations and planned maintenance at customer sites primarily in North America and globally as needed. Handle field support calls from toll-free numbers for both current and potential customers. Train customers on operation of new products at nVent facilities and customer sites. Coordinate with Technical Support, Sales Managers, and Plant Managers for on-time machine installation, training, and emergency break/fix schedules. Maintain a spare parts inventory in Anoka and facilitate order fulfillment. Work hybrid at the Anoka, MN location with 50% or more travel required, including potential international trips.
Required Qualifications
- Associate's degree or equivalent work experience
- Ideally 5+ years in technical and customer interfacing roles
- Proven knowledge working with industrial channels of distribution including distributors, direct sales and manufacturer's reps
- Demonstrated skill in identifying root causes of issues and developing recommendations for resolution in a professional and timely manner
- Ability to maintain performance metrics
- Strong analytical and computer skills using Excel, Word, PowerPoint, and Outlook
- Ability to plan, organize, and prioritize time/workload and delegate work in order to accomplish tasks and meet deadlines
- Ability to carry out responsibilities with a minimum level of supervision
- Ability to work hybrid at our Anoka, MN location and travel 50% or more if needed. Some travel may be international.
Desired Qualifications
- Experience with industrial manufacturing as well as exposure to automation, Panel Shops is helpful
- Experience with automation equipment's mechanical and electrical function is helpful
- Experience with CAD software (AutoCAD or similar) is helpful
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