Field Service Scheduler
On-siteGainesville, Georgia, United States
Job Summary
Schedule Field Service Engineers according to work order requirements, location, and severity while identifying resource needs to find optimal solutions. Update and manage the service schedule in a timely and accurate manner, ensuring balanced use of customer, FSE, and organization resources. Monitor request progress and act quickly upon changes, informing stakeholders about scheduling issues. Provide the Field Service Manager with an up-to-date overview of scheduled and available hours. Requires 3+ years of operations management experience, ERP proficiency, and strong communication skills within a multi-disciplinary environment.
Required Qualifications
- 3+ years of experience with operations management and/or field service scheduling
- Knowledge of Service Administration processes, preferably in a Sales or Service environment
- Strong logistics and planning background
- Process driven and IT literate
- Good grammar and communication skills
Desired Qualifications
- Experience of using an ERP system preferred, ideally in combination with a service-scheduling application (ServiceMax preferred)
- Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage
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