Field Service Representative - Mechanical
$74,880,000–$93,412,800 year
On-siteCambridge, England, United Kingdom
Job Summary
Troubleshoot mechanical equipment at customer facilities, make necessary adjustments to restore running status, and report abnormal conditions or inaccurate actions. Lead on-site teams, liaise with customers and project managers, and coordinate third-party vendors to resolve technical issues while adhering to plant safety regulations. Collect technical specifications, prepare comprehensive service reports, facilitate warranty claims, and ensure issue resolution through follow-up communication. Travel domestically and internationally for long- and short-term support, with up to 80% travel time during service rotations. Rotate between service work and system build integration to develop subject matter expertise. Be available for rotational on-call duty and meet customer expectations efficiently.
Required Qualifications
- A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, Millwright, MTBI, or equivalent
- A minimum of five years of experience servicing or building high speed automation systems
- An excellent understanding of pneumatics and hydraulics
- Basic electrical and system control
- The ability to read engineering drawings
- The ability to read reference manuals
- The ability to read assembly systems instruction guides
- Experience and proficiency with Microsoft Word
- Experience and proficiency with Microsoft Excel
- The ability to quickly gain knowledge to readily troubleshoot systems
- Must be willing to travel to customer sites
- Travel time will be up 80% during service rotations per year
- Work in compliance with divisional health, safety and environmental procedures
- Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
- Report any unsafe conditions or unsafe acts
- Report defect in any equipment or protective device
- Ensure that the required protective equipment is used for the assigned tasks
- Attend all required health, safety and environmental training
- Report any accidents/incidents to supervisor
- Assist in investigating accidents/incidents
- Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Desired Qualifications
- Design experience
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