Field Service Representative III
On-siteIrving, Texas, United States
Job Summary
Receive, sort, and deliver incoming mail and packages according to assigned floors and time frames, while wrapping, sealing, weighing, and dispatching outgoing items in accordance with postal regulations. Prepare special inter-office pouches, process overnight shipments for carriers like FedEx and UPS, and log all items for accuracy. Handle distribution to client affiliates, estimate photocopy runtimes, check copy quality, and produce bound copies as requested. Operate facsimile machines, send and receive faxes, generate activity reports, and confirm receipt via phone. Maintain supply inventory, organize distribution, and perform minor photocopy machine maintenance such as clearing jams and routine cleanings. Provide reception support, answer telephones, and take messages as needed. Work overtime and meet deadlines within a mailroom or professional office environment.
Required Qualifications
- High school Diploma or equivalent
- 5 + years' experience working in a mailroom or professional office environment
- Able to assist other lower level FSRs as necessary
- Thorough knowledge of all shipping procedures
- Ability to perform all necessary computer skills required
- Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
- Excellent customer service, professional attitude and appearance are a must
- Ability to work overtime & meet deadlines
- Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing
- May lift and/or move up to 50lbs
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