Field Service Representative
On-siteOrange, Connecticut, United States
Job Summary
Coordinate in-person walk-throughs with Franchise Business Owners for new and returned inventory customers, conducting initial surveys for National Accounts and gathering required measurements. Provide primary customer service support by answering general billing questions, handling incoming calls, and documenting business forms for both Franchised Business Owners and their customers. Initiate calls to schedule service agreements for On Demand and Preventative Maintenance, present the Coverall Supply program, and recommend necessary supplies while completing paperwork for new accounts and equipment. Act as a liaison between commercial cleaning customers and Franchise Business Owners, resolving conflicts and providing direction under pressure.
Required Qualifications
- High School diploma or equivalent
- Reliable transportation
- Valid driver's license
- Proof of car insurance
- Successful completion of a background check
- Previous experience within service/or operations field
- Ability to demonstrate strong customer service orientation
- Previous sales and/or customer facing experience in a service business
- Ability to act as a liaison between the Franchised Business Owners' commercial cleaning customers and the Franchise Business Owner
- Ability to effectively provide direction and advice to customers and Franchise Business Owners
- Strong ethics and values
- Ability to read and interpret documents
- Ability to use email, outlook and have strong computer skills
- Ability to steps up to resolve conflicts/issues
- Ability to remain cool under pressure
- Ability to not become defensive or irritated
- Ability to be easily approachable
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