Field Service Representative
$72,360–$108,540 year
On-siteIndiana, United States or Michigan, United States
Job Summary
Diagnose and troubleshoot equipment malfunctions at customer locations using test equipment, schematics, and manufacturer specifications. Perform on-site preventive maintenance, inspections, and commissioning activities for turbomachinery and package systems while utilizing digital tools and systems. Analyze, repair, or replace faulty parts with guidance from experienced personnel, and execute routine installations and adjustments within normal procedures. Maintain a clean driving record and possess a Transportation Worker's Identification Credential to support local customer bases in Michigan or Indiana.
Required Qualifications
- Degree or equivalent experience
- Pass a Department of Transportation (DOT) drug screen
- Physical fitness evaluation
- Clean Driving Record (no moving violations within the last 12 months, no '2 point' violations within the last 3 years, and no DUIs within the last 7 years)
- Be able to obtain a legal Transportation Worker's Identification Credential
- Reside in the state of Michigan or Indiana
Desired Qualifications
- Knowledge of customer service concepts and techniques
- Ability to meet or exceed customer needs and expectations
- Ability to provide excellent service in a direct or indirect manner
- Being proactive and committing to action on self-identified job responsibilities and challenges
- Ability to seek out work and the drive to accomplish goals
- Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
- Ability to apply knowledge of problem solving appropriately to diverse situations
- Knowledge of machines used in power plant
- Ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants
- Knowledge of mechanical equipment and the preventive maintenance
- Ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons
- Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets
- Ability to identify and respond accordingly to work-related hazards
- Knowledge of Programmable Logic Controller (PLC)
- Ability to design, implement, and operate automated process controls
- Knowledge of troubleshooting approaches, tools and techniques
- Ability to anticipate, detect and resolve technical problems in a manufacturing environment
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