Field Service Program Coordinator

Coordinate Field Service documentation and training efforts to support process standardization and continuous improvement. Develop and maintain SOPs and Work Instructions, manage document control and version tracking, gather and translate information from field engineers/technicians into actionable documentation, support Salesforce data accuracy and dashboard/report updates, assist in creating and delivering process and software training materials, coordinate training sessions, track attendance and completion, support change management communications, collect participant feedback for continuous improvement, and monitor KPIs related to process compliance, document currency, and system utilization. Collaborate with Quality, Engineering, and Operations to align Field Service processes with broader company goals; maintain the Field Service Organizational Chart and participate in cross-functional initiatives. Strong written communication, attention to detail, and ability to manage multiple tasks in a dynamic field service environment are essential.