Field Service Parts Advisor III
$48,610–$55,619 year
On-siteAppleton, Wisconsin, United States
Job Summary
Execute warranty returns, manage part shipping and packaging, and coordinate with technicians and regional specialists to resolve procurement discrepancies. Order correct parts for repairs, source assemblies, receive inventory, and systematically BIN parts using Rivian's proprietary scheme. Navigate SharePoint, warranty manuals, and internal systems to perform daily counts, manage pre-pulling for appointments, and handle various pay types. Utilize a forklift for part transport, adhere to safety requirements and 5S methodology, and provide exceptional customer service using Rivian Guiding Principles. Requires a customer-first approach, ability to thrive in ambiguous environments, and willingness to learn maintenance scheduling. Must be available for a regular 40-hour schedule including weekends and holidays, with shifts potentially including evening, overnight, or early morning hours.
Required Qualifications
- Minimum age of 21
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need
- Shifts may include evening, overnight, or early morning hours
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
- Strong communication, organizational and time management skills
- Basic mathematic skills to prepare and transact estimates and payments
- Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- 2 – 3 years in a Customer Facing Service role, material handling / inventory management or equivalent
- Experience in a Fast-Paced Environment or a equivalent combination of education and experience
Desired Qualifications
- High School Diploma, GED, or other recognized high school equivalency credential preferred
- HS Diploma or GED preferred
- Ability to utilize and navigate the following programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
- Ability to utilize a forklift in required areas for transporting and organization of parts
- Ability and willingness to learn about Rivian's safety requirements
- Ability to list and explain the 5S stages and methodology
- Ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling
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