Field Service Manager
On-siteGold Coast, Queensland, Australia
Gold Coast, Queensland, AustraliaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Oversee field operations by planning and coordinating maintenance and repair activities for a technician team while acting as the primary point of connection for a portfolio of customers. Lead day-to-day activities including performance management and development, building strong relationships in the field to support customer retention and long-term growth. Drive operational excellence through clear communication, safety championing, and continuous improvement based on customer feedback. Partner with internal sales teams to ensure seamless delivery of solutions and align service with evolving customer needs.
Required Qualifications
- Experience in customer‐facing leadership roles within service, operations, facilities, construction or similar environments
- Proven ability to build credibility, trust and long‐term relationships with customers
- Outstanding communication skills, with the ability to influence and align stakeholders
- Confidence leading teams and delivering operational outcomes through others in a field or service environment
- Ability to coordinate and prioritise field‐based activity, ensuring teams are set up to deliver safe, high‐quality outcomes
- A strong customer mindset with high emotional intelligence
- A sound commercial understanding and appreciation of how customer experience drives business performance
- A strong commitment to safety and doing things the right way
- Full drivers licence
- Applicant must be a permanent resident or citizen of New Zealand or a citizen of Australia
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