Field Service Manager
On-siteBrisbane, Queensland, Australia
Job Summary
Oversee field operations and coordinate maintenance and repair activities for a portfolio of customers, ensuring clear, proactive communication and consistent delivery on expectations. Lead and run the day-to-day activities of a technician team, planning performance and development while spending time in the field to build strong relationships and understand customer needs. Own customer relationships to support retention and long-term growth, partnering with internal sales teams to deliver seamless solutions and drive continuous improvement through feedback. Champion safety, quality, and consistent ways of working across the service team to ensure safe, high-quality outcomes.
Required Qualifications
- Experience in customer‐facing leadership roles within service, operations, facilities, construction or similar environments
- Proven ability to build credibility, trust and long‐term relationships with customers
- Outstanding communication skills, with the ability to influence and align stakeholders
- Confidence leading teams and delivering operational outcomes through others in a field or service environment
- Ability to coordinate and prioritise field‐based activity, ensuring teams are set up to deliver safe, high‐quality outcomes
- A strong customer mindset with high emotional intelligence
- A sound commercial understanding and appreciation of how customer experience drives business performance
- A strong commitment to safety and doing things the right way
- Full drivers licence
- Applicant must be a permanent resident or citizen of New Zealand or a citizen of Australia
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.