Field Service Manager
On-site · Boardman, Oregon, United States
Job Summary
Field Service Manager leads and manages day-to-day field service operations for the U.S. region, directing field execution, and supporting commissioning and related service work at customer sites. Oversees Field Service Leads, coordinates staffing, ensures completion of service assignments safely and to customer expectations, and drives continuous improvement. Provides product and field service expertise to technicians, engineers, internal staff, customers, and sales teams; identifies risks, improves workflows, and ensures timely documentation and closeout. Travels to manufacturing locations, field offices, and customer sites as required to support business needs. Core competencies include leadership, operational execution, customer focus, technical support orientation, communication, problem solving, organization and priority management, collaboration, continuous improvement, and compliance & safety mindsets.
Required Qualifications
- Bachelor’s degree preferred; equivalent combination of education and relevant field service experience may be considered
- Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience
- Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred
- Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred
- Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management
- Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices
- Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking
- Ability to read, interpret, and communicate technical and operational information effectively
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