Field Service Manager - BDH
HybridService, Préfecture de la Nana-Mambéré, Central African Republic
Job Summary
Lead a team of field service technicians, supervisors, and coordinators to deliver exceptional customer service and technical support for beneficiation and dewatering technologies. Ensure activities including installation, commissioning, startup support, maintenance, troubleshooting, training, and warranty assessments are executed safely and effectively. Foster a strong safety culture by collaborating with HSE teams to develop safe work procedures and job hazard assessments. Serve as the primary escalation point for customer service inquiries, technical challenges, and emergency field support requirements. Collaborate with sales teams and Strategic Account Managers to develop customer proposals, quotations, and technical service solutions. Manage departmental performance, including orders, net sales, budget adherence, utilization, customer satisfaction, and reporting metrics. Drive employee development through training plans, performance evaluations, mentoring, and succession planning initiatives. This role includes approximately 20% travel to customer sites across Canada and North America, with flexible working options available. Fluency in English and French is required, along with a technical degree and minimum 10 years of experience in mining or industrial equipment maintenance.
Required Qualifications
- Fluency in English and French, including speaking, reading, and writing
- Minimum 10 years of experience in mining, industrial equipment maintenance, commissioning, or field service operations
- Proven experience leading teams in a fast-paced, customer-facing service environment
- Strong mechanical aptitude with the ability to interpret technical drawings, specifications, and equipment documentation
- Experience with Microsoft Office applications
- Knowledge of customer service, maintenance, and field service management systems
- Knowledge of Canadian mining customers and operations
- This role is based in Canada
- Domestic relocation may be considered
- This role includes approximately 20% travel to customer sites across Canada and other locations within North and Central America
- This role includes certain physical work requirements related to working at customer sites, lifting and carrying equipment or materials up to 50 pounds, climbing ladders and stairs, accessing confined spaces, and working outdoors in varying environmental conditions
Desired Qualifications
- Technical degree preferred, with a background in mechanical, mining, or related industrial disciplines
- Strong understanding of Metso technologies, field service best practices, and customer support processes
- Excellent leadership, communication, coaching, problem-solving, and stakeholder management skills
- Experience with Microsoft Office applications and knowledge of customer service, maintenance, and field service management systems. Knowledge of Canadian mining customers and operations is considered an advantage
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