Field Service Manager
RemoteCalifornia, United States or Washington, United States
Job Summary
Lead operational excellence and profitable growth in the electrical service market by managing a team of field tech service resources and overseeing district workshops for preventive maintenance, troubleshooting, and modernization solutions. Ensure customer retention through superior service delivery while driving continuous improvement in field service quality and first-time-right implementation. Steer performance by monitoring Key Performance Indicators, executing corrective actions, and collaborating with Sales and Commercial teams to deliver world-class solutions. Maintain high standards for safety, housekeeping, and environmental compliance while guiding a culture of service excellence across the district area. This role requires reporting to the Regional Manager Americas with a focus on strategic growth priorities and customer success.
Required Qualifications
- Bachelor's Degree in Engineering or Business Field with 5-8 years' experience, or no degree and at least 8 years of relevant experience
- Knowledge of field service operations
- Demonstrated strong leadership skills
- Strong communicator and team-oriented mind set
- Strong planning and prioritization skills
- Must have a strong reputation for customer focus
- Must be familiar with and have practical experience with SAP, MS Word, MS Project, MS Excel, MS PowerPoint, and other office software
- Must be able to read Engineering drawings and specifications
- Experience in dealing with the cultural diversity of a global business environment
- Must maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
- Currently authorized to work and live in the US
- Must be willing to travel up to 50% of time
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