Field Service Lead – Columbus, OH
$55,520–$76,340 year
On-siteColumbus, Ohio, United States
Job Summary
Lead service location operations and act as the designee for service center management, overseeing local business metrics, outside labor, and daily work distribution. Manage inventory of medical device parts, disposables, and supplies while coordinating delivery, pickup, and maintenance of cutting-edge equipment. Provide training to employees and customers on operational protocols, product execution, and processes. Operate a company vehicle 30-75% of the time to support onsite service and equipment retrieval. Ensure compliance with safety instructions, regulatory requirements, and company policies while maintaining a clean, orderly work environment.
Required Qualifications
- High School Diploma/GED or higher
- Requires a minimum of 5 years of work experience in a customer facing or service-related field
- Current, valid Driver's License
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
- Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
- Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
- Intermediate experience with Microsoft Office & iOS applications
- Ability to work with minimal supervision
- Demonstrated ability to communicate effectively, both verbally and in writing
- Demonstrated time management & prioritization skills
Desired Qualifications
- Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
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