Field Service Executive
$34,640–$41,500 year
RemoteItaly
Job Summary
Establish and maintain strong relationships with key stakeholders at pallet receiving locations to foster collaboration and ensure alignment with asset productivity objectives. Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to enhance customer experience and the CIFOT measure. Conduct regular visits to provide targeted training for retailer staff, ensuring effective equipment control practices are in place. Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Monitor asset control metrics using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.
Required Qualifications
- English Professional
- Driver license
- Experience within a retail / logistics environment
- Contact with customers / suppliers in a past role
- Service providing background, used to work with customers in Retail, Wholesale- or Logistics
- B2B Sales
- Knowledge of MS Office and CRM (e.g. Salesforce)
- Coverage Area: Area 2 Nielsen (Veneto, Friuli VG, Trentino)
Desired Qualifications
- Account Management
- Active Listening
- Adaptability
- Communication
- Customer Satisfaction
- Empathy
- Experimentation
- Negotiation
- Questioning
- Relationship Building
- Stakeholder Management
- Taking Ownership
- Teamwork
- Understand Customers
- Value Propositions
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