Field Service Engineer - YieldStar (YS)
On-siteAustin, Texas, United States
Job Summary
Install, qualify, maintain, troubleshoot, and repair ASML YieldStar metrology equipment at a new US-based customer site in Austin, Texas. Independently execute operational plans, perform diagnostics, drive issue resolution, and escalate technical problems with clear communication. Work directly with customer engineers, line managers, and ASML teams to ensure tool availability and performance. Execute back-end call handling actions, including paperwork closure and parts return, while adhering to strict safety requirements and cleanroom protocols. Provide continuous improvement through defect analysis and post-mortems. This role supports the pilot-line team as the customer builds its development line, with initial travel for training and cross-site skill development before transitioning to high-volume manufacturing support.
Required Qualifications
- Bachelor's engineering degree or equivalent combination of education, skills and experience
- Minimum 5 years' experience in a Customer Support department for high tech products
- Minimum 2 years' experience of ASML lithography/metrology system or similar technology
- Strong written and verbal communication skills in English
- Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software
- Ability to observe and respond to people and situations and interact with others encountered in the course of work
- Ability to learn and apply new information or skills
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
- Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines
- Ability to work independently or as part of a team and follow through on assignments with minimal supervision
- Demonstrate open, clear, concise and professional communication
- Strong data interpretation and document comprehension skills
- Ability to follow structured processes and timelines
- This role will work compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week, but may change in future
- Work up to 12 hours in a clean room while wearing a cleanroom Gore-Tex suit and PPE
- Travel internationally and domestically for training or cross-site support
- Training travel will include an initial 2-week training and may also include further training durations of 2-7 weeks in the first year
- After 25% travel in first year for training - this role is expected to travel about 10% of the year
- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
- Occasionally required to move around the campus
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- The employee may occasionally lift and/or move up to 35 pounds in weight unaided
- Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment
- This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.)
- Qualified candidates must be legally authorized to access such controlled technology prior to beginning work
Desired Qualifications
- Can observe and respond to people and situations and interact with others encountered in the course of work
- Can learn and apply new information or skills
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
- Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines
- Work independently or as part of a team and follow through on assignments with minimal supervision
- Demonstrate open, clear, concise and professional communication
- Strong data interpretation and document comprehension skills
- Ability to follow structured processes and timelines
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