Field Service Engineer
On-siteHamilton, Ohio, United States
Job Summary
Diagnose and repair mechanical and electrical machine failures on site while analyzing malfunctions and troubleshooting solutions remotely. Read blueprints, recommend parts, and document all service calls in Salesforce.com records. Adhere to safety procedures, report near misses, and submit travel expense accounts within five days. Follow up with customers to ensure satisfaction and maintain equipment upkeep. Work 50-75% of the time traveling by plane, with regular overtime and on-call availability to meet guaranteed response times. Install motors weighing up to 125 lbs, work in elevated and enclosed spaces, and drive long distances. Serve as backup for other positions to cover absences.
Required Qualifications
- Must be able to troubleshoot and problem solve
- Must be customer-focused
- Must project a professional image for SencorpWhite
- Excellent mechanical aptitude
- Excellent electrical aptitude
- Excellent computer aptitude
- Able to discern wire colors
- Vaccinations may be required by some customer sites
- Regular overtime required to meet customer needs
- On call availability required to meet customer guaranteed response times
- Willingness to travel by plane
- Willingness for overnight visits
- Able to install motors weighing up to 125 lbs
- Able to work in an elevated location with a safety harness
- Able to work in enclosed space
- Able to drive long distances
- Travel expected 50-75%
- High school diploma, technical school, trade school or military school
Desired Qualifications
- Ability to read and comprehend both mechanical and electrical blueprints
- Ability to analyze machine malfunctions
- Ability to troubleshoot solutions on site and remotely
- Ability to recommend parts and/or additional service as necessary
- Ability to document all service calls and update Salesforce.com records
- Ability to adhere to safety procedures
- Ability to report safety issues including near misses and accidents
- Ability to submit accurate complete travel expense accounts within 5 days of completion of business trip
- Ability to follow up with customer to ensure complete satisfaction
- Ability to perform maintenance and upkeep of company equipment
- Ability to serve as back up to other positions to cover vacations and other absences
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