Field Service Engineer
On-siteSydney, New South Wales, Australia
Job Summary
Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows. Execute technical tasks strictly according to provided instructions, halting execution immediately if on-site realities deviate from validated scopes. Run power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site. Securely package replaced parts for return and maintain professional on-site communication, directing scope change requests back to the designated Technical Account Manager. Travel is required up to 50%, including nights and weekends as needed to respond to customer requests.
Required Qualifications
- 3+ years of field service experience supporting enterprise IT hardware, data center infrastructure, or server architecture
- Strong hands-on experience with server hardware replacements (Motherboards, CPUs, RAM, GPUs, Storage controllers)
- Exceptional ability to follow standard operating procedures
- Must possess the professional courage to say 'no' and halt execution if safety conditions, site readiness, or requested scopes deviate from validated instructions
- Clear and factual communication style
- Ability to report technical states accurately without making unvalidated promises to the customer
- Valid driver's license
- Willingness to travel frequently to customer sites within the designated region
- Willingness to travel on short notice
- Willingness to travel outside standard business hours
Desired Qualifications
- Familiarity with high-performance computing (HPC) or liquid cooling
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