Field Service Engineer
On-siteMelbourne, Victoria, Australia
Job Summary
Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows. Execute technical tasks according to validated scopes, halting execution immediately if site realities deviate from instructions or safety conditions are compromised. Run power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site. Securely package replaced parts using provided return labels and ship them back within mandatory timelines. Maintain professional on-site communication, focusing on factual technical updates while directing scope change requests back to the designated Technical Account Manager. Travel is required up to 50%, including nights and weekends as needed to respond to customer requests.
Required Qualifications
- 3+ years of field service experience supporting enterprise IT hardware, data center infrastructure, or server architecture
- Strong hands-on experience with server hardware replacements (Motherboards, CPUs, RAM, GPUs, Storage controllers)
- Exceptional ability to follow standard operating procedures
- Must possess the professional courage to say 'no' and halt execution if safety conditions, site readiness, or requested scopes deviate from validated instructions
- Clear and factual communication style
- Ability to report technical states accurately without making unvalidated promises to the customer
- Valid driver's license
- Willingness to travel frequently to customer sites within the designated region
- Willingness to travel on short notice
- Willingness to travel outside standard business hours
Desired Qualifications
- Familiarity with high-performance computing (HPC) or liquid cooling
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